TERMS AND CONDITIONS
www.revelparis.com (hereinafter the “Website”) is published by the company Revel Paris, a French “société par actions simplifiée” with a share capital of 66.680 euros, with a registered office situated 13 rue du Docteur Lancereaux – 75008 Paris, France, registered with the Paris Company and Trade register under no. 808 485 007, with an intra-community VAT no. FR06 808 485007 (hereinafter “Revel Paris” or the “Company”).
I – GENERAL PROVISIONS
The General Terms and Conditions of Sale detailed below apply to all orders placed with Revel Paris for all products and services offered on the Website (the “T&C’s”). They can be accessed at any times on the Website.
Revel Paris reserves the right to adapt or modify the T&C’s at any time, the version of the Terms and Conditions of Sale applicable to any transaction is the T&C’s published at the date of the order. Consequently, placing an order by a customer implies complete adherence, without reservation, to these terms and conditions.
II – WEBSITE’S INFORMATION AND ACCESS
www.revelparis.com is an e-commerce merchant owned and managed by Revel Paris.
The Website is available to all users of the Internet network and is accessible 7 days a week, 24 hours a day, subject to any interruption, planned or not, by Revel Paris or its providers, for technical maintenance and/or security reasons or cases of circumstances outside of its control, i.e. “force majeure events” as recognised by the French courts. Revel Paris is not liable for any damage incurred by an unavailability of the Website.
Revel Paris does not make any promises about the availability or accessibility of the Website or guarantee that the access to the Website, the content on it or the services it provides will be delivered uninterrupted, timely or error-free. For technical maintenance and/or security reasons, Revel Paris may be obliged to partially or totally suspend access to the Website temporarily and without notice. By accepting these Conditions of Use, users accept any such technical interruptions.
Revel Paris reserves the right to update the Website, particularly for technical or commercial reasons. When any such changes do not alter the conditions of use or, more generally, do not substantially and adversely affect the services that are provided, Users may be informed of the changes made but their acceptance to such changes will not be required.
III – SUBSCRIPTION TO THE WEBSITE
To place an order, the client shall at first create a personal account by filling its personal data (the “Personal Account”).
Subscription of the client shall be validated by Revel Paris after checking the standard form filled by the client. A confirmation of the subscription is sent to the client by email.
By creating the Personal Account, the client ensures the accuracy and completeness of the data provided. Client shall update its personal data. If an error occurs relating to the recipient address, Revel Paris shall not be held liable in case of any inability to deliver the products ordered.
In order to place an order, client must have attained majority and enjoy its full legal capacity to enter into contracts, and possess a valid payment card issued by a bank acceptable to Revel Paris’s payment provider. Revel Paris reserves the right to refuse any request or order and to close an account at its sole discretion.
IV – PRODUCTS
The products offered for sale are those described and available on the Website, within the limit of available product stock. Information is updated in real time. Nevertheless, errors occurring during the update cannot held the liability of Revel Paris. Revel Paris cannot be liable in case of an order cancellation because of stock depletion.
Revel Paris takes the greatest care in the presentation and description of the products in order to provide the customer with the best possible information. However, some non-substantial errors may appear on the Website, which the customer acknowledges and agrees to.
It is possible that client may receive an item previously returned by another person. Nevertheless, intact items that have not been worn are only accepted, after thorough check before being placed back in stock.
In any case, in the event of nonconformity of the product delivered compared to its description on the Website, the customer may either exercise his right of withdrawal, or implement the Revel Paris guarantee of conformity which will, where appropriate, result in an exchange or refund of the price (in whole or part) that has been invoiced.
V – ORDER
Acceptance of an order placed on the Website is subject to compliance with the procedure put in place by Revel Paris, expressed by a succession of different stages that the client shall follow in order to validate their order.
Client may at any time change or remove the products added in its cart (the “Cart”). The Cart summarizes the products selected by the client, as well as its price, V.A.T. and shipping costs. Client may modify at any time its Cart before validating the order.
Confirmation of the order by the client implies the acceptance of all provisions of T&C’s. An email confirmation summarizing the order (products, prices, product availability, quantity etc.) will be sent to the customer by Revel Paris. For this purpose, the customer formally accepts the use of email for receiving confirmation of the contents of their order from the company Revel Paris. In any event, the invoices are available in the ‘my account’ section.
VI – ORDER REFUSAL
Revel Paris reserves the right to remove at any time any product displayed on the Website and/or to replace or modify any content or information related to any product. Despite the best efforts of Revel Paris to satisfy the client expectations, Revel Paris may be obliged to cancel an order even after having sent a confirmation by email. In such case, the order will be reimbursed.
Revel Paris cannot be held liable to the client or a third party in case of the removal of a product from the Website, and in case of the replacement or modification of any content published on the Website or refusal of an order after having confirmed it by email.
VII – PRICES AND TERMS OF PAYMENT
Prices are mentioned in the Website in Euros. Prices includes V.A.T.
Revel Paris reserves the right to modify its prices at any time but the products will be invoiced and paid on the basis of the rates in force at the time of placing the order, subject to availability.
The products are payable on the day of the order.
The purchases shall be settled either via PayPal, or via the secure platform provided by our partner MERCANET. The client expressly acknowledges that disclosure of their bank card number to Revel Paris gives the company authorization to debit their account to the amount of the products ordered. As the case may be, a notice of the order cancellation for error of payment is sent to the client by Revel Paris to the email address registered by the client.
VIII – DELIVERY
Deliveries are carried out by La Poste, Chrono Relais, DPD, Mondial Relay or DHL, Monday to Saturday, depending on the option chosen by the customer at the time of validating their order. Delivery operates at the time of the transfer of the product’s physical possession to the Client (the “Delivery”). The risk of lost or deterioration of the Product is transferred to the Client at the time of the Delivery.
Delivery prices applicable to the Order are those indicated on the Website at the time of the Order in the section “Delivery and returns”.
The delivery is made to the delivery address indicated by the customer; being specified that it must be the address of the customer’s residence, an individual of their choice or a legal entity (delivery to their company). Deliveries cannot be made either to hotels or P.O. boxes.
Customer must make sure that they have provided accurate and complete information concerning the delivery address (including in particular: house number number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.). In case of inability to deliver the products at the address indicated by the customer, products will be returned to Revel Paris, which will contact the customer to organize another Delivery.
Orders are shipped within 12 business days at most for a Delivery in metropolitan France and 20 business days for a International Delivery, from the date after the confirmation of the Order. Nevertheless, the period may be extended up to 10 working days, especially after the launch of a new collection and during December, considering the significant increase of the orders volume.
Revel Paris cannot be liable for the late Delivery caused by a case of force majeure (as defined below).
If the delivery time is exceeded and is not justified by a case of force majeure, the customer may request the cancellation of the sale and within a maximum period of 15 days will receive a refund of the Order. Revel Paris cannot be liable of any direct or indirect damage resulting from delay of delivery.
IX – REFUNDS & RETURNS
Any non-professional customer could use its withdrawal right during a period of 14 days from the Delivery. In such case, the customer shall contact Revel Paris at email@example.com. The return request will be confirmed by Revel Paris to the customer by email. The customer shall follow the procedure mentioned into the confirmation of the email.
The products shall be returned to Revel Paris within 14 days from the day of the Delivery. After 14 days, the sale is final. The products shall be returned with its original packaging, with the original labels, brand new, without having used it or washed it.
Repayment of the customer is made subject to the receipt of the Products returned by Revel Paris and its excellent condition. Except as otherwise indicated by the customer, repayment will be made thought the same payment means used to pay the Order. Return of the product(s) is the responsibility of the customer if the order was placed from abroad and is at their own risk.
Return is free-of-charge.
In all cases, the expenses of returning the product are borne by Revel Paris if the product delivered is damaged or different from the product ordered. If the customer does not adhere to these terms and conditions, including conditions of return or exchange, Revel Paris cannot proceed to refund the products in question.
X- GUARANTEES AND RESPONSIBILITY
Revel Paris makes no promises in respect of any harm that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horses, cancelbots, logic bomb or any other form of programming routine designed to damage, destroy or otherwise impair a computer’s functionality or operation including transmission arising from your download of any content, software you use to download the content, the Website or the server that makes it available. In this respect the customer agree that it is its responsibility to install suitable anti-virus and security software on your computer hardware and other devices to protect against any such bugs, viruses or other such harmful programming routines. Subject to the first paragraph of this section, any content downloaded or otherwise obtained through the use of the Website is done at customer’s own risk and the customer will be solely responsible for any damage to its computer system or loss of data that results from the download of any such content.
Revel Paris is only required to deliver products which are compliant with the contractual provision. Products are considered as compliant if the following conditions fulfilled : (i) they shall be compliant with the description and have the features mentioned on the Website; (ii) they shall be compliance with the uses which may reasonably be expected of it; (iii) they shall compliant with the quality and strength which may reasonably be expected of similar products.
Revel Paris shall be liable to the customer for the legal warranty of conformity, according to Art. L211-4 of the French Consumer Code.
If the delivered product shows non-compliance the day of Delivery, the client :
– May introduce an action against Revel Paris in the time limit of two years following the Delivery of the Product ;
– May choose between repair or replacement of the product, subject to the conditions of cost, as provided by Art. L211-9 de the French Consumer Code.
– Is exempt from proving the existence of non-compliance of the product within six months of delivery of the product;
The Customer may also introduce an action based on the latent defect as the meaning of Article 1641 and seq. of the French Code Civil. Such legal guarantee of latent defect allows the Customer to choose between the repayment of the product, or a discount on the selling price, according to Art. 1644 of French Civil Code.
Pursuant to order 2005-136 of February 17, 2005, of the French Consumer Code / French Civil Code, the whole of the applicable texts are reproduced here:
Art. L. 217-4 of the French Consumer Code: “The seller is obliged to deliver a product conformant to the contract and to respond to defects of conformity which exist at the time of issuance. They must also respond to conformity defects resulting from the packaging, instructions for assembly or installation when these have been made their responsibility by the contract or have been produced under their responsibility.”
Art. L. 217-5. of the Consumer Code: “To comply with the contract, the product must: 1) Be appropriate for the use normally expected for such a product and, where appropriate: a) correspond to the description given by the seller and have the qualities presented to the customer in the form of a sample or model; b) have the qualities that a customer might legitimately expect in view of public statements made by the seller, the manufacturer or their representative, particular in terms of advertising or labelling. 2) Or present the characteristics defined by mutual agreement by the parties or be appropriate for any special use sought by the customer that has been brought to the notice of the seller and which the latter has accepted.”
Art. L. 217-12 of the Consumer Code: “Action resulting from a lack of conformity is barred by limitation for two years from the delivery of the goods.” Art. 1641 of the Civil Code: “A seller is bound to a warranty on account of the latent defects of the product sold which render it unfit for the use for which it was intended, or which so impair that use that the customer would not have purchased it, or would only have offered a lower price for it, had they known of them.”
Art. 1648, paragraph 1 of the Civil Code: “The action resulting from critical flaws must be brought by the buyer within a period of two years following the discovery of the critical flaw.”
Upon the occurrence of an event of force majeure, the concerned party shall inform the other within a period of fifteen (15) days of the occurrence of this event, by email or registered letter with acknowledgement of receipt. Specifically considered as cases of force majeure or fortuitous event, in addition to those regularly cited by the jurisprudence of the French courts and tribunals, are total or partial strikes, lockouts, riots, boycotts or other actions of an industrial nature or commercial disputes, civil unrest, insurrection, war, terrorism, bad weather, epidemics, blocking of the means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or statutory restrictions, legal or regulatory modifications of marketing changes, computer failure, blocking of telecommunications, including wired or wireless telecommunications networks, and any other instance independent of the will of the parties preventing the normal execution of the contractual relationship.
All the obligations of the parties will be suspended for the duration of the event of force majeure, without compensation. If the event of force majeure continues for more than three (3) months, the contract may be terminated without compensation for one or other of the parties.
XI – PARTIAL INVIDITY
If any provisions of this T&C’s are held to be invalid or declared such under any law, regulation or following a final decision of a competent jurisdiction, such provision shall nonetheless be enforced to the fullest extent permitted and the other provisions shall remain in full force and scope.
XII – INTELLECTUAL PROPERTY
The trademark “Revel Paris” and all the figurative elements apposed to the product, the packaging and the website, are protected by trademark law, and are the exclusive property of Revel Paris. Any and all reproductions, in all or in part, modification or use of this trademark and figurative elements, for any purpose and on whatever media, is prohibited or subject to prior written agreement of Revel Paris.
XIII – APPLICABLE LAW AND JURISDICTION
These General T&Cs are governed by the laws of France.
In the event of a dispute between the Client and Revel Paris concerning the interpretation, performance or termination of this T&C’s, Revel Paris strongly encourages the Client to contact the company in the first instance to attempt to resolve the disagreement amicably. Revel Paris hereby notifies Clients that there are alternative dispute settlement options such as mediation or arbitration.
If no amicable solution to the dispute is found, Revel Paris and the Client agree to refer the dispute to the French courts.
It should be noted that confidentiality of data exchanges is not guaranteed over the Internet, and that every internet user is required to take all appropriate measures to protect their own data and/or software from contamination of any possible viruses circulating on the Internet.
I – PUBLISHER
Revel Paris, a French “société par actions simplifiée”, with a share capital of 66.680 euros, registered with the Paris Trade and Companies Register under number 808 485 007, with registered office located at 13 rue du Docteur Lancereaux – 75008 Paris, France.
Editing director : Mr. Stanislas Belliard as legal representant of Revel Paris.
Contact : firstname.lastname@example.org
II – HOST
III – PERSONAL DATA AND COOKIES