If you are not happy with the items you received, you have 14 days to return them under our standard returns policy.
Please contact our Customer Service to request a return, quoting your order number. We will create a request for you and you will be emailed all the instructions, together with the return labels. If you are facing any issues or require assistance, please contact us by email at email@example.com or by phone +33 1 71 97 66 63.
Revel Paris guarantees your eyewear for any manufacturing defects within two year from date of purchase. Defective items under guarantee will be repaired or replaced at no charge. This guarantee does not cover any damage as the result of mishandling, accident, wear and tear or unauthorised repair or alteration.
If you would like to know if your repair is covered, please contact us directly at firstname.lastname@example.org
Revel Paris products are designed in Paris and made in France. The frames are handcrafted with French manufacturers.
The acetate we use comes from Italy. For most of our products, the acetate is customized in France with a specific know-how that makes our acetates unique.
The lenses come from France and Italy, they are all category 2 or 3, 100% UV protection.
Due to the delicate nature of our high quality materials, each product will be supplied with a protective case, pouch or a wrap to fit the purchased product. The product must be kept in the appropriate case supplied, protecting the lenses and frame from scratches and impacts. Correct storage and care of each product will help maintain the appearance of your piece for a prolonged time period. Do not store in areas of high temperature, high humidity or unventilated areas.
Acetate frames may build up oxidation over time, taking the appearance of a cloudy white build up, reducing the polished finish of the frame. To delay oxidation, it is advised to regularly clean the frame with warm soapy water, avoiding scented or dyed soaps, patting it completely dry with a clean cloth. Under no circumstances should the frame be cleaned using chemical cleaners.
Acetate is a very ‘soft’ material, which means it is susceptible to minor scratches and may become loose over time. To help your glasses keep their shape, avoid placing them on top of your head and to use two hands to take your glasses on and off. Should your glasses lose their shape, they can be adjusted using a gentle heating technique. It is advisable to bring the glasses in to your nearest quality optician for adjustment, avoiding adjusting your frames on your own.